We will accept any “stock” item back for credit if it has not been used and is returned in the original shipping carton with the original packing materials within a period of 10 working days from time of receipt. A return authorization number must be obtained from OptiMA customer service prior to any returns being sent. You can reach customer service toll free at 866-366-1500. Please have your order number and or invoice number ready to assist them in locating your paperwork.
There will be a 20% re-stocking fee. The units will have to be unpackaged, cleaned, inspected and repackaged in a new carton prior to being resold to another customer. This fee also covers the paperwork necessary to create the original billing and then the follow up credits, etc. associated with your return.
The customer is responsible for all freight charges. This includes both inbound to your location and outbound back to the manufacturer. The items must be shipped back to the manufacturer Freight Prepaid by the customer. No Freight Collect Shipments will be accepted and the shipments must be insured for the full value of the board. Customer service will provide you with the proper address.
Once the items are received, inspected and found to be in good order, a check will be issued for the amount of the items less the 20% restocking fee and outbound freight. We do not issue a credit to your credit card. Credits of this nature are too difficult to track and can take up to 2-3 months to appear on your credit card statements where as a check can be sent out very quickly and be tracked quiet easily. If the items are damaged in transit by the carrier the bill of lading will be signed for as “damaged” during inspection prior to receiving at the factory and you will be able to file a claim with the delivering carrier for the full cost of the items damaged.
Custom orders ARE NOT returnable. This includes the custom length Opti-Rite materials, 5′, 6’tall, 8′ tall boards, enclosed bulletin boards or letter boards with custom fabric backgrounds, fabric bulletin boards any many other items. It is best to check with customer service prior to ordering if your item is considered a custom unit. We will always provide fabric samples, etc. free of charge so that you know exactly what you are receiving prior to ordering.