Damage Claims

All claims to OptiMA Inc. for damages or shortages must be made within 14 days of delivery. No claims can be accepted after that date. Freight carriers all have their own restrictions and time limits so please check with your delivering carrier for their rules.

If you have damages and you have signed the bill of lading as such then please call our office toll free at 866-366-1500 or fax us a copy of the packing slip to 508-393-6688 showing us what was damaged so that we can get a replacement order in the works for you.

Orders delivered by FedEx ground do not require you to sign for the boards as damaged since FedEx will often times leave an order without any signature. In this case simply call us and notify us of the damages and that it was a FedEx ground shipment and we will take care of it for you.

Please have your order number available when calling. If you do not make note of the damages on your bill of lading while the truck driver is there (this does not apply to FedEx ground shipments) you will be responsible for filing the damage claim with the delivering carrier. There will be no exceptions. We will work with you on the cost of a replacement board if this happens but there will be a charge for another board to be sent out.